1. How long does shipping take?

Our standard shipping takes 3–5 business days, with 1–3 days processing time before your order is shipped.

2. Do you ship internationally?

At the moment, we only ship to select countries. You’ll see shipping options and availability during checkout.

3. How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with your tracking number which you can track here.

4. Can I change my shipping address after placing an order?

We can change your shipping address if your order hasn’t been processed yet. Please contact us as soon as possible with the updated details.

5. What should I do if my package is delayed or lost?

If your order hasn’t arrived within the estimated time, contact our support team. We’ll help track the package or arrange a replacement or a refund if necessary.

6. What is your return policy?

We offer a 30-day money-back guarantee. If you're not satisfied, you can return the item within 30 days of delivery.

7. How do I request a refund or return?

Simply contact our support team with your order number and reason for return. We'll provide you with the steps to proceed.

8. Are there any items that can’t be returned?

Yes, items that have been used, damaged by the customer, or returned after 30 days from delivery are not eligible for refunds.

9. When will I receive my refund?

Once we receive your return and inspect the item, your refund will be processed within 3–7 business days to your original payment method.

10. Do I have to pay for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged or we sent the wrong product.